N.B: No Products Means No Account. In other words if you don’t have any domain or hosting with us then your account will be deleted on or within 24 hours. Expired Domains and Suspended Hosting falls under the “No Products” clause. All expired domains will be deleted instantly.
Billing and Charges
Our cloud hosting packages carry a 30 daymoney-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll issue a full hosting refund! Please note that SSD Cloud Server, Amazon Cloud Server, Vultr Cloud Server orders, Remote Desktop Connection, dedicated server orders, and domain costs are not refundable.
Account usage is checked frequently. All accounts will receive notification when bandwidth usage is nearing the account’s limit. Over usage will result in automatic account suspension unless a prior agreement has been reached. Usually the cheapest option is to upgrade to the next package where available, otherwise our standard charges are 0.80 USD / 70 BDT per GB per month for additional bandwidth usage and $2 USD / ৳160 BDT per month per 250MB disk usage. Upon suspension please contact us to arrange upgrade pricing.
If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites and e-mail. Batch processing, video encoding/transcending, web crawling/spidering, archiving and online backup systems and any system designed to consume CPU or disk resources for purposes other than hosting a website are not permitted on our shared cloud hosting servers. However you may use such tools on a VDS or dedicated server. We reserve the right to enact defensive movements to maintain the stability of our systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of your hosting environment.
Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date, with the exception of SSD Cloud Server, Amazon Cloud Server, Vultr Cloud Server for which we require a cancellation notice a minimum 30 days before the next billing date. For shared hosting, an account credit will be granted for each whole unused month. No cash refunds will be granted unless a payment has been taken in error. Refunds for prepaid cloud servers and VPS will only be granted where there is a genuine irreconcilable problem with the service and at management’s discretion.
A breach of any of our terms and conditions will result in immediate termination with no refund.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contract method as listed on our contact page.
Under no circumstances will we tolerate threatening or abusive behavior towards our staff. Should this occur, we reserve the right to terminate the hosting agreement with immediate effect.
Should the client, during the course of a telephone conversation, email or support ticket, make reference to “legal action” or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by email or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of termination and provide a backup of all website content and email.
Rights on Termination
Termination of this agreement does not affect your pre-existing liability, if any or affect our right to recover damages or pursue any other remedy in respect of any breach of this agreement by you.
In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contract method.
A change of details
We have the right to change any username or password allocated to you for the purpose of essential network maintenance, enhancement modernisation or other work deemed necessary to the operation of the Internet.
Similarly, we have the right to alter the hosting environment your site runs into one with like-for-like features, as long as reasonable notice is given and there is no disruption to service. The only reason we would do this is if it represented an ‘upgraded’ environment for you, the end user.
Domain registration, renewal, transfer and restoration
Some hosting packages include a free domain registration or transfer for a .com / .org / .us / .info domain name. All other extensions are excluded from this offer due to their additional cost but please contact us for a reduced price if you wish to order with a different extension. The registration period is one year.
Hosting package renewals do not include a further free domain renewal, transfer or registration.
We will always register, transfer and renew domain names in our client’s name – never in our own. You are always in control of every aspect of your domain name(s) and can manage your domain’s WHOIS data through client.nrhosting.com . It is your responsibility to keep this data correct.
Account Support / Emergency Contact
We provide support via support ticket, e-mail and. To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by ticket or e-mail from your registered address.
Renewal invoice: Renewal invoices are generated before 7 days in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us. If you don’t check emails that is not our responsibility.
It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after the time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 7 days. This applies to all hosting cloud hosting accounts.
VPS Server Payment Terms: Renewal invoices for VPS server are generated before 7 days and you must complete payment after this time otherwise we are don’t responsible for account suspension.
Cloud Server Payment Terms: We have some special cloud server like SSD Cloud Server, Amazon Cloud Server, Vultr Cloud Server. These servers are fully managed by our human server team. We scale up and down server resource as your site demands. The renewal invoices for these server are generated before 7 days. You must pay this server bill before 7 days. Otherwise this server will terminate and we are unable to recover any backup for you. Cause we are PaaS provider for these cloud server. In that case it is necessary to deposit some extra amount to your account at least 40$ or 3200 BDT . You can withdraw this amount any time by open a support ticket. We will refund you in 4 business day. If you have any other question regarding this service please open a support ticket we will try to clarify you.
Domain Renewal Terms: Renewal invoices for domain are generated before 1 month in advance and sent to your registered e-mail address. You will get Domain names expire on the day immediately after their renewal date. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email or phone that you have paid. At this point we will use all reasonable endeavors to restore service within 24 – 48 hours.
Unless otherwise stated, all payments must be received in BD Taka sterling. If you pay by foreign bank transfer, then you must be responsible for all foreign currency charges.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via e-mail to the e-mail address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current term.
You warrant that you are lawfully authorized to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended and until such time as the chargeback has been fully reversed in our favor.
How We Protect Your Data
We take daily 2-time backup on our Cloud, weekly backup on Reseller, and VPS services. These backups are retained for 7 days and then replaced with the latest backup files. This is in addition to utilizing the latest in RAID-10 storage array’s on all servers to prevent data loss due to a drive failure. We also regularly run file system checks to ensure the integrity of the file system.
How do I request restoration of files from your disaster recovery system?
To request a restoration from backups, you will need to log into your account manager and open a support ticket. Be sure to let us know which files and folders you need restored and from which day you would like the backup files restored from.
Should I rely on the disaster recovery backups for keeping backups of my website?
While we make every effort to protect your data by utilizing the latest in storage & backup technology we encourage customers to take frequent backups of their files and databases. NR Hosting maintains 80% guarantee that our disaster recovery system will restore your website back to the way you may need it. Creating your own backups is the only method of ensuring your data is protected. We also have cloud backup service in this system we can send your backup directly to your PC folder if you permitted us by installing our software in your PC. It will cost around 30$ per month. Or if you need urgent backup for one time it will be charge $5 only.