Live chat plugins is a very important feature you can add to your
website to enable live, real-time conversation. The savvy piece of software creates a live chat widget on your webpage that visitors can open and talk to company personnel.
Why Add Live Chat Software to Your Website?
Live chat plugins are available from multiple providers, and the features they offer will vary from one plugin to another. But whichever live chat tool you choose, enabling a chat widget is guaranteed to increase sales, improve customer satisfaction, and drive more conversions.
Top 8 Live Chat Plugins
With benefits and success rates in mind, it’s time to look at the best live chat plugins available for
WordPress websites:
1) LiveChat
LiveChat is the software for you if you’re looking for a premium service packed full of features.
LiveChat consistently ranks as one of the best live chat plugins available for
WordPress websites. This is due to its easy setup, full integration with other services, and its extensive range of tools and features.
The aesthetically pleasing software is compatible with all devices, from laptops, tablets, to mobiles so your site visitors can connect with you in lightning-fast
speed.
Key features:
Automatic greetings and triggers
Colored circles to indicate a customer’s wait time
Integration with over 130 CRM tools
Easy pairing with services like Google Analytics and Zendesk
Access to visitor reports and analytics
Pricing:
LiveChat offers a free 14-day-trial to new users. After that, prices start from $16 a month and vary depending on the type of plan you choose.
2) Olark
It might not have been designed exclusively for
WordPress websites, but
Olark is still a strong contender for adding a live chat tool to your WordPress site.
All you need to do is copy-paste the code snippet provided by Olark to embed the live chat widget onto your WordPress website, and, as quickly as that, you can integrate Olark’s software and all its perks onto your business site.
Olark has a lot of impressive features, especially for those looking for localization and translation tools, or those who want in-depth visitor insights.
Key features:
Detailed reports on chat frequency, customer satisfaction, and response rate;
Option to assign messages to specific departments;
Previews of customers’ shopping basket content;
CRM integration and HelpDesk integration;
Live chat translation in over 100 languages.
Pricing:
Olark is an example of premium live chat software, and plans start from $19 a month. New users can sign up for a free two-week trial before upgrading to a paid plan.
Live chat plugins are invaluable for businesses looking to secure sales and strengthen customer relationships
3) Tidio Live Chat
You don’t necessarily have to pay to get a good live-chat plugin for your WordPress website –
Tidio Live Chat is an excellent example of a free plugin that offers impressive features without the hefty price tag.
Tidio software is modern, simple to set up, and easy to use and customize. The plugin offers three different designs so you can personalize your chat box to suit your brand – and you can choose between two positions and a wide range of colors for your live chat widget, too.
Tidio Live Chat is specifically designed for the WordPress community and is one of the most accessible plugins to install on WordPress websites. It’s a brilliant option for those who are new to live chat or those who want to add a plugin to their website without lots of surplus charges.
Key Features:
Supports 183 languages and offers 21 pre-translated packages;
Merges live chat and Tidio chatbots to guarantee responses 24/7;
Manage your emails and Facebook messenger in the same interface;
Offline messages sent directly to your inbox;
Unique avatars for each agent that joins a live chat conversation.
Pricing:
When you first sign up, you’ll receive a 7-day free trial of the Tidio pro version. After your trial period expires, you can downgrade to the free basic version of Tidio or subscribe to a paid pro package (starting from $18 a month.)
4) Zendesk chat
Formerly known as Zopim,
Zendesk Chat integrates well with a wide range of third-party services and platforms, including WordPress websites.
Zendesk Chat comes from the industry-leading helpdesk service of the same name. Zendesk has long been an expert in customer service, and their knowledge of the field is evident in their customer-satisfaction-orientated live chat software.
With AI chatbots, chat triggers, and in-depth analytical data on offer, Zendesk Chat is the ideal plugin for your WordPress website if you want to guarantee first-class customer care.
Key Features:
Automated trigger greetings if customers are on your page for 1 minute;
Monitored wait time and chat analytics;
Option for customers to give chat feedback/ratings;
Integrates with Zendesk support desk software;
Integrates with social media and ticketing.
Pricing:
Zendesk Chat offers a free limited plan, which includes basic features and one agent, but caps your website to conducting one chat at a time. To get full access to Zendesk Chat features, you can sign up for a premium plan from $14 a month.
5) Tawk.To Live Chat
Tawk.To Live Chat is completely free and fully compatible with WordPress websites. The plugin offers premium features like unlimited chats, canned responses, and automated triggers without the premium fees of its rival services.
All the functionality in Tawk.To is free to use, but you can hire agents through the service to respond to your website chats on your behalf. This service costs $1 per hour per agent but is entirely optional.
Tawk.To is one of the best free live chat plugins available, and over 250,000 companies already use its software.
Key Features:
Unlimited free chats;
Allows file uploads;
A “sneak peek” feature to view what customers are typing before they send their message;
Predefined shortcuts to improve response time;
Supports 27 different languages.
Pricing:
Tawk.To Live Chat is completely free to use.
Check this live chat options for WordPress
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Live Chat Plugins.
